Projects
Setup, delivery, and change-order help
Use support when project timing, approvals, or owner updates need intervention.
Builder support
Get help with projects, estimates, billing, or account access.
Use Builder support when a project setup, estimate change, invoice question, or integration issue needs attention. Signed-in teams can send and track requests from the same account record.
Finance
Pricing, invoices, and account questions
Support can help with plan details, billing setup, and invoice tracking questions.
Integrations
Connected tools stay in scope
Ask for help with designer exports, connected services, and account access issues.
How support works
One intake for builder account issues and active project blockers.
Builder support covers projects, estimates, invoicing, integrations, pricing, and account setup.
Project setup, milestones, and owner updates
Estimate rules, revisions, and approval questions
Invoicing, pricing, and plan coverage
Integrations, account access, and delivery coordination
Request help
Sign in to send or track Builder support requests.
Builder support requests stay attached to the project account, so you need the invited Builder login before HELM can save a request or show previous replies.